Taking its “Drive Service Quality” Initiative to the next level, leading UK Pallet Network UPN are pleased to announce the launch of UPN SmartSCORE which it believes is the first fully systemised online customer experience feedback tool to be introduced within the UK Pallet Network Sector.

UPN SmartSCORE is a comprehensive online feedback tool that is now being used both centrally by UPN and locally by its member network to engage with customers and enable them to provide valuable feedback insights.

“The impact of customer feedback on loyalty is particularly significant in our sector. Here at UPN we pride ourselves on provision of service excellence right across our network”, said UPN Managing Director – David Brown,

“Our emphasis has always been on driving service quality. We are a network that is built on service not volume. We want to help our members and their customers to shout out loudly about the great service that Team UPN are providing. We want to help our members to build great reputations within their areas. We want to help them to shine online, to optimise their Google Rankings, and to optimise their SEO. UPN SmartSCORE will enable both UPN and all our members to actively engage with customers, to strengthen relationships, to boost retention, and to gain valuable testimonials”.

Furthermore, by listening to feedback and implementing changes accordingly, we can further enhance the overall experience of the UPN Network, increasing customer loyalty, both for our members and for UPN as a whole.”

Following our February Trials we launched UPN SmartSCORE to our membership in March and received an excellent response. Its another valuable point of differentiation for UPN as we take our “Drive Service Quality” Initiative to the next level in 2023.”

“At UPN we understand the significance of customer feedback and its powerful impact on customer loyalty. We are committed to providing our customers with the highest levels of service and actively seek feedback to continually improve our services. UPN SmartSCORE allows our customers to share their experiences and provide valuable insights that help us to enhance their overall experience. We are dedicated to delivering reliable, efficient, and cost effective solutions to meet the ever evolving needs of our customers.” 

UPN have recognised that with the increasing traction of online resources such as Google Reviews, TrustPilot, TripAdvisor, etc, the role of online feedback in shaping customer experience has grown significantly in recent years, and its impact on customer engagement and loyalty is becoming increasingly apparent.

Online customer feedback tools have emerged as crucial to enable companies to monitor customer satisfaction levels and improve their services. These tools allow customers to share their experiences, positive and negative, and provide valuable insights to enable companies to improve services.

By homing in on the company’s distinct point of difference within the sector in terms of its bespoke IT support systems and infrastructure, and its quality driven focus on service excellence, UPN has established a unique position in the Pallet Network Sector with its “Unique IQ” initiative.

Established in 2001, UPN has grown strongly and steadily into a high quality palletised freight distribution network. Focussed on growth through member success UPN currently have over 90 members covering the whole of the UK, and European partners providing coverage throughout 26 countries.