An independent haulier that has been in business for more than 50 years is celebrating after being recognised for its outstanding levels of customer service. 

Croydon-based ELB Partners received the Pallet-Track Shareholder Voted ‘Service Quality Award 2025’ at the annual Pallet-Track Shareholder Gala, held at The Belfry Hotel in Sutton Coldfield. Member Network Directors, Mark Waite, Director of Inter-Haul and Lee Solway, MD of Harrison Solway Ltd, presented the award. 

The award was sponsored by the tech-led logistics solutions firm northstarr and voted for by fellow shareholder members of the Pallet-Track network, which sees more than 90 independent logistics companies work together to collect and deliver palletised freight throughout the UK.  

Family-run ELB Partners was a founding member of the network 22 years ago and has continued to provide elevated levels of customer service while investing in its fleet to meet the challenges of operating as an independent London haulier. 

Peter Eason, managing director of ELB Partners, said: “We pride ourselves on high levels of customer service, and it means a lot to have that recognised by our fellow Pallet-Track members. 

“As an independent logistics business operating within Greater London, we face increasing pressures and challenges, so this award really celebrates the hard work of our whole team, who go above and beyond for our customers day after day.  

“Last year, we were voted Member of the Year by the shareholder members and having the support and respect of our fellow network members really means the world to us.  

“We are beyond excited to continue working together to provide the best pallet delivery service possible in the year ahead.”  

Stuart Godman, Group CEO of award sponsor northstarr and Pallet-Track, said: “Many congratulations to Peter and the team at ELB Partners on winning the network voted Service Quality Award. 

“As a founding shareholder member of our network, ELB Partners are held in the highest regard and are very deserving of this accolade for their continued contribution to Pallet-Track. We look forward many more years of mutual success.” 

ELB was established in 1970 as a three-person partnership and Peter bought the business from his father George in 1985. It now employs 80 colleagues and moved to a new, larger headquarters in Beddington Farm Road in 2021.